Pat, frontrunning Italian company specializing in the design and production of e-CRM solutions, has been chosen by the Hospital Corporation of Padua – one of the main hospital conglomerates in the country, which collaborates with hospital structures all over the world and is partnered with the University of Padua - in order to guarantee a higher level of internal helpdesk and support services.
Padua Hospital Corporation needed a modern, flexible and easily-implemented tool which was able to guarantee the structure redundancy and security. Another need was that of raising the level of helpdesk service, to allow efficiency whenever an action had to be assigned to each assistance request, and to manage a complex information system so as to reduce intervention times and periods when machines are out of order.
After a careful evaluation of the software solutions available on the market, Padua Hospital Corporation has chosen PAT’s HelpdeskAdvanced solution to meet its technological and functional requirements, taking advantage of the best price/performance ratio, integration with LANDesk’s desktop management solution, and the facility for operators to use the platform itself over the web.
PAT’s HelpdeskAdvanced was found to be an extremely versatile solution, capable of growing with the company’s changing demands, thanks to the possibility to quickly integrate new business tools without any particular costs.
“HelpdeskAdvanced’s straightforward use and easy implementation,” explains Paolo De Nardi, who is responsible for the technological structure of the Information Technology department, “has allowed us to be operative in a brief space of time; just a few days were needed to install and configure the platform and train operators. The flexibility of the solution allowed the ad-hoc creation of data tables for the specific requirements a health company.”
The users of Padua Hospital Corporation’s helpdesk service are not limited to employees of the hospital service, but also other organizations from the Padua area; among those using the helpdesk service are the operators of the Faculty of Medicine of the University of Padua, and employees of the veterinary service from the whole of the Padua Health Authority, for problems relating to IT or telephones.
“Our HelpdeskAdvanced solution,” explains Patrizio Bof, President of PAT, “allows even complex organizations which need a higher level of internal helpdesk and support services, such as the Padua Hospital Corporation, to easily implement a personalized solution that is able to respond to different demands in short periods of time.”
HelpdeskAdvanced – with version 6.0 now available offering numerous new analysis, workflow and change management functions – allows companies to maximize the potential of their own client base through the creation of a solid, lasting, personal and profitable relationship with each individual customer. Usable in 100% web-based mode, it allows you to keep all information at your fingertips, to automatically create a knowledge base, and to produce complete reports and analysis of helpdesk activity. HelpdeskAdvanced is a modular, flexible, scalable solution that can be used instantly and which offers a user-friendly interface and guarantees an immediate return on the investment made, by allowing you to reduce training costs.