Pat will take part in the Parisian event as a Sponsor and exhibitor, to present its digital interaction and Multi-channel Customer Experience technologies
Milan, 25 March 2014 – Pat Group – a leading player in the CRM, multi-channel customer care, digital self-service and interaction market – will attend for the first time the “Stratégie Clients” Tradeshow, taking place in Paris (Porte de Versailles – Pavillon 7.1) between 8th and 10th April.
The Paris-based Tradeshow is one of the most important international events for the Business ICT sector, with a focus on solutions, recommendations and technologies for optimal client strategy.
For over 18 years, the international Tradeshow “Stratégie Clients” has been reporting and presenting evolutions and changes in the sphere of customer relations, an increasingly strategic area of focus for those companies that want to distinguish themselves within their sector. This year’s is a special edition, which celebrates “the Excellence to the client” in each of its aspects: the fluidity and individuality of the relationship, the precision and responsiveness of customer service, the simplification of the dialogues between brand and clients, new techniques of engagement, customer loyalty.
Pat Group will take part in this important event as a Sponsor and exhibitor (Stand P 43), to present its innovations and technologies for communication and interaction between companies and clients in the context of customer care and self-service, for a multi-channel and interactive customer experience. The platforms which will be presented represent the most versatile communication tools between company and client available on the market; these are aimed at improving customer satisfaction, reducing management costs in the support phase and creating new commercial opportunities from a lead generation perspective.
A detailed analysis on these issues will be discussed during the workshop “Engagent et Brain Interactive: comment Vodafone et autres sociétés ont pu réduire les coûts, améliorer les services 24h/24 et développer facilement des ventes additionnelles”, on April 9th between 15:30 and 16:00. The workshop will be hosted by experts from Pat Group, who will demonstrate the tangible improvements in performance achieved by businesses that use solutions developed by the Italian company Pat.
“Attending this event in Paris as a sponsor highlights the internationalization of Pat Group and its expansion into new markets; it will also allow us to present our technology solutions beyond national borders” explains Patrizio Bof, CEO of Pat Group.