PAT Support

The PAT Group provide all customers with current maintenance contracts with a support service for their software applications.

Our support service can be contacted Monday to Friday (excluding public holidays) from 09.00 to 12.30 and from 14.00 to 18.00 (all times CET).

The main contact channels are:


The telephone support service can be contacted by calling +39 0423 600531 and selecting 1 after the welcome message.


A new dedicated support portal, SupportOnLine, is available to customers online at:
At the portal website it is possible to request assistance, track open tickets, look for solutions in the knowledge base and download patches or updates.