People, products, consulting, solutions

Build customer loyalty

This is the aim at the core of the customer-centric CRM solutions that we have been developing for the last fifteen years. Solutions which enable companies to reach their customer acquisition and retention goals swiftly, increase productivity and reduce costs.

At PAT we have created a full range of customer-oriented solutions, including InfiniteCRM, a 100% web-based eCRM solution enabling companies to fully exploit the potential of their client base; and HelpdeskAdvanced, Italy's leading helpdesk solution for the enterprise and customer service sectors.

One of the most important new offerings from PAT is BDA2010, a fully customizable digital desktop environment which allows users to access all information from one place via a simple browser and which is perfectly integrated with our InfiniteCRM and HelpdeskAdvanced application solutions.

PAT is unique among its peers in having invested right from the start in the analysis, creation and development of customer service, customer care, customer retention and customer loyalty solutions.
This level of expertise has allowed us to respond effectively to the real requests of the market, which in recent years have focused more and more on interpersonal relationships. This close attention to market changes has allowed us to deliver solutions which integrate all customer touch-points and internal areas, from after-sales to sales, marketing and administration.
To complete our offering, we have created a full line of customer service tools and services which, coupled with the forging of targeted software alliances, enable us to deliver effective end-to-end solutions, bringing measurable benefits to customer, buyer and supplier relationships.