Among the trends in technology, one of the most interesting is that the use of messaging applications and have exceeded, in terms of use … Continue reading


Companies that provide and manage IT services (IT Service Management, ITSM) are adopting new approaches, which are getting close to offer user experiences similar … Continue reading


The relation Customer – Brand is no longer measured solely with quantitative metrics: today it is the lived experience that makes a difference in … Continue reading

IU news

Following the Infinite University training project, Pat integrated six new professionals within its IT Service, from distribution to support. Infinite University, which was launched … Continue reading


The meaning “Customer Oriented” is no longer sufficient in a corporate vision. Technologies, channels, automations and new forms of engagement have significantly evolved customer … Continue reading


Customer satisfaction is the priority of every company and organization that operates in the context of current markets and, quoting Kotler, the satisfaction refers … Continue reading


Which and how many are the variables that influence the evaluation of the quality of service perceived by the customers? The evaluation criteria used … Continue reading


Pat guarantees the service and support to its customers during all the summer! Customers can always get in touch with our customer service team … Continue reading

Successfull customer service

Guarantee the customer a high satisfaction rate is definitely one of the main goals of each company. According to a recent study, “Omni-Channel Customer … Continue reading


The goal: discover new talents and bring them to the classroom. The project: “Infinite University“. “The idea started thinking about our customers and how … Continue reading