The meaning “Customer Oriented” is no longer sufficient in a corporate vision. Technologies, channels, automations and new forms of engagement have significantly evolved customer … Continue reading


Customer satisfaction is the priority of every company and organization that operates in the context of current markets and, quoting Kotler, the satisfaction refers … Continue reading


Which and how many are the variables that influence the evaluation of the quality of service perceived by the customers? The evaluation criteria used … Continue reading


Pat guarantees the service and support to its customers during all the summer! Customers can always get in touch with our customer service team … Continue reading

Successfull customer service

Guarantee the customer a high satisfaction rate is definitely one of the main goals of each company. According to a recent study, “Omni-Channel Customer … Continue reading


Chat systems are rapidly gaining popularity all over the world, mostly because the instant messaging has become a very common way of communicating between … Continue reading


The performance of each organization do not depend exclusively on the models, the defined processes or the structures that govern them, but on the … Continue reading


Companies in many different industries have now well understood that guarantee an excellent Customer Experience is the focal point for their own success, but … Continue reading


Medium and big companies, structured with various business areas, which are all controlled by a single IT department, often find themselves in the situation … Continue reading


Recent surveys, based on answers of 250 different companies, revealed alarming data related to customer service: were analized how companies manages the customer support … Continue reading