HDA Mobile for RIM

This is the new functionality which enriches HelpdeskAdvanced and which is based on the use of the following devices produced by the Canadian company RIM: BlackBerry 8100 SERIES, 8700 SERIES and 8800 SERIES.

Created using RIM’s “Push email” technology, this solution allows field operators to access technical support requests from wherever they are and be constantly available thereby being able to be more effective and provide rapid technical support.

Leveraging the “Push email” technology that has made RIM the industry leader with worldwide distribution of both devices and services, HDA Mobile for RIM provides updating of the information in the device with those from the central office with no added costs. HDA Mobile for RIM provides completely bi-directional updates to the technical support team in the field, which in turn allows them to:

• see tickets from the central office and receive instructions in real time
• manage requests, enter ticket information related to the tickets and give final or partial closing of tickets, updating the central office automatically

HDA Mobile for RIM can also provide an online connection via browser and therefore allows real-time updating of the application (e.g.: ticket management including issue closure and customer database updates) whenever the offline version cannot guarantee speed.

HDA Mobile for RIM guarantees a rapid ROI, sometimes even in a matter of days.

Advantages of HDA Mobile for RIM:

• Reduction in telephony costs
• Reduction in update and verification costs
• Reduction in communication times and the management processes of field operators
• Precise control over the individual management costs of each support request
• Rapid management of spare parts when necessary