BusinessDataAnalyzer is the right tool for all those who need to view on a geographical map all the updated information that is in the database or taken from other sources present in the company. BusinessDataAnalyzer becomes indispensable once decisions need to be made quickly based on marketing, support or sales results.

In a single application tool all company departments will have constant, updated access to the necessary information.

The marketing department, using information collected from other areas, will be able to carry out increasingly precise and targeted campaigns and monitor the results in terms of territorial focus. The sales department will be able to verify their presence in the territory and the distribution of the offer and clients while the support/maintenance team will be able to efficiently plan technical support calls, optimizing travel times and expenses.

BusinessDataAnalyzer will become the single point of reference

The use of webservices technology will allow for all fully updated data contained in and coming from diverse parts of the company to be shown immediately and simultaneously. The solution includes updated maps of Europe as well as other statistical information such as population density, number of inhabitants etc. Advanced filtering provides viewing of the required information in a range of graphics without needing to use other implementations.

But that’s not all!

BusinessDataAnalyzer is completely integrated with our InfiniteCRM and HelpdeskAdvanced solutions providing, via a fully bi-directional connection, real-time access to constantly updated information.

HeldpeskAdvanced & BusinessDataAnalyzer

• Automated ticket assignment based on area
• Ticket status reports based on area
• SLA status reports based on area
• Activities performed /scheduled based on area
• Planning of activities based on location to maximize efficiency
• Mapping of client distribution
• Mapping of asset distribution
• Mapping of the distribution of active maintenance contracts
• Mapping of the distribution of open tickets
• Export to MS Excel
• Reports and printouts directly from the maps
• Ability to perform multiple actions in the selected areas
• Can be used both on and off line

InfiniteCRM & BusinessDataAnalyzer

• Viewing of required information, selected and saved using dynamic filters
• More than one filter can be used at once
• Ability to select nearby areas starting from a defined area
• Viewing of contact /client distribution for single user or user group
• Provides the ability to redistribute clients based on area
• Viewing and defining of areas for marketing campaigns
• Geographical viewing of results from marketing campaigns
• Importing of information from BDA to InfiniteCRM
• Automated activities by geographic area for individual users or user groups
• Planning of client visits and creation of the best route for field personnel
• Viewing of client and contact distribution
• Export to Excel
• Import of lists
• Reports and printouts directly from the maps
• Ability to perform multiple actions in the selected areas
• Can be used both on and off line