Features of the helpdesk software

All the information you need at your fingertips

• Improve assistance via access to asset data
• Solve the problem at the first call
• Reduce customer support costs and times
• Trim request management processes

100% web-based version also available

• Reduce hardware infrastructure costs
• Available on any device
• Access the system even from outside the company network
• Monitor request status
• Easy access to FAQs, information and public /personal downloads
• Forums

Automated Knowledge Base creation

• Corporate Intellectual Property automatically filed for easy access
• Give responses to known issues very quickly
• Automated creation of solutions database on closure of each ticket
• Allow customers to access the knowledge base via the web in order to reduce the number of calls and improve customer service

Complete reporting of helpdesk activities

• Monitor service levels
• Evaluate strengths and weaknesses in order to improve service
• Evaluate timings

Modular solution

• Flexible and scalable
• From the small to mid-sized to large company, HDA is tailored to fit your needs
• Simple, clear licensing policy

Ready-to-use

• Rapid ROI
• Reduced training times
• User-friendly GUI
• Simple to learn, easy and intuitive to use