HelpdeskAdvanced is the professional solution from the PAT Group designed for all organizations that need to provide a service desk, support service and customer care. The HelpdeskAdvanced project was initiated in 1996 following careful market research and as a response to numerous requests from customers that needed an easy, flexible system that was immediately usable.
“A company’s greatest asset is its customers, because without customers there can be no company”
Following this line of thinking the solution has evolved significantly and today is considered one of the benchmark systems for the Italian market.
With an installed active user base of over 10,000 licenses the solution optimizes customer assistance processes, improving customers’ overall perception of the organization and enabling the customer service team to act autonomously.
With its single easy-to-use console, HelpdeskAdvanced serves up all the relevant information for each customer, also delivering rapid replies to technical, commercial and general enquiries. The entire system, comprising various modules, was designed to be usable via a standard Internet browser and is integrated with email, text messaging (SMS) and mobile devices.
The suite also satisfies specific quality standards and adheres to ITIL v3 Best Practices, recognized on an international level.