The Service Management Revolution in Cloud and On Premises for your IT Governance strategy!

HelpdeskAdvanced 10 is the new release of the leader solution in Italy for IT Service Management that revolutionize the IT Governance and automate the IT and Business processes.

The suite allows to use always and everywhere the services, the features and the information thanks to the innovative Web User interface, that is multi-browser and cross-channel, and to the Mobile version.

The user experience is totally changed to meet in a proactive way to social, mobile and collaborative needs of the users.


“A company’s greatest asset is its customers, because without customers there can be no company”


With the versions “Cloud” or “On Premises”, HelpdeskAdvanced 10 change completely the governance of the Service Management processes.

HelpdeskAdvanced 10 is available as a cloud-based solution. Reduce the times necessary for the start-up, minimize the operative and functional difficulties and cut down the maintenance and infrastructural costs.

HelpdeskAdvanced 10 is available in a “On Premise” version to keep the application “in house” to fulfill corporate policies.

You can choose which is the best version for your business and then move to the other one whenever you want.

Easy and Ready to use, Cross-Channel to fit to every business need!


TouchPortal is the web portal that allows the end user to interact easily and quickly with the IT Staff using a user-friendly graphic interface. More collaboration and more interaction in a self-service mode to improve the User Experience and to give more autonomy to the end-user.
Mobile to increase the productivity of the operators out of office.
to have control of the progress of the services delivered.
Mobile to see quickly and simply all the activities.
Mobile to be efficient always and everywhere.


Multibrowser and cross-channel, the solution allows to check data and information everywhere, without compatibility limits. It’s also possible to interact using the channels you prefer.

HelpdeskAdvanced 10 follows your business needs.