Team HDA_evidenza

Altiris Integration

Now you can provide to your company an innovative strategy in the management of IT Service Management: HelpdeskAdvanced10 and Symantec™ Client Management Suite 7.5 with technology Altiris™ is naturally integrated for a real 360° on IT governance.

Helpdeskadvanced 10 is the best solution to care your Services and IT Management for the development and governance of your business objectives with ?exibility and continuous proactive improvements. The platform is the central point where arrive all the requests, incidents, problems, change requests and workflows in order to guarantee the flexibility and the proactivity in the service governance and the alignment of IT with the business goals.

Symantec™ Client Management Suite 7.5 with Altiris™ technology helps the IT managing in a safe mode the systems, enabling the introduction of new devices to improve the users’ productivity and controlling the complexity with an automatic management of the patches.

Thanks to the integration of the two technologies, it’s proposed a strategic approach for the management and governance of IT service for the companies: HelpdeskAdvanced 10 e Symantec™ Client Management Suite 7.5 are integrated using a specific module that allows to the two platform a bidirectional interaction, in order to guarantee a complete and effective IT Governance.

The integrated approach of the two suites reduces significantly the times and the costs of implementation, allowing to increase the profitability and to focus on the initiatives with a bigger added value. With a global, always updated and clear vision of the IT inventory, the companies can:

  • find which assets (hardware /Software) they want to change, because are not necessary or antiquated or in excess compared to the real needs; in this way they can save costs related to them
  • managed proactively the contract with the suppliers
  • align the ITSM processes to the ITIL standard to guarantee the optimization of IT investments.

Ready to use
The integration between Symantec™ Client Management Suite 7.5 and HelpdeskAdvanced 10 is “Ready to go” without long setup and configuration.

Data, information and actions are integrated across the two platforms and accessible in a bi-directional manner within each single operating console

Easy to use
The integration has been designed to facilitate the operations of the dedicated staff via simple commands available on the menu and integrated with the console

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