The following are some recent case studies in which we worked successfully alongside our clients to achieve their business objectives using HelpdeskAdvanced.
Pirelli enhance the technical and functional quality of their internal services.
Thanks to HelpdeskAdvanced today we monitor the evolution of the technical and functional quality of our help desk services, activating a cycle of continuous improvement that has enabled us to achieve service standards graded at around 99.8% customer satisfaction.
The main advantage of HelpdeskAdvanced was its fast implementation, made possible by the wide range of functions provided by the application, combined with its ease of use, which was immediately appreciated by our personnel. Furthermore, the customization developed by PAT for our specific needs demonstrated the true potential of this instrument.
PAT and their staff proved to be the ideal dependable partners for their ability to understand and interpret our business context, needs and specific problems, adjusting their proposals to our actual requirements. HelpdeskAdvanced satisfied all the requisites to achieve our final objective, in terms of architecture, costs/benefits and implementation times.
PAT’s solution immediately generated noticeable improvements in our operative management, from initial support, to problem solving, with an accurate assignment of tickets for each single request, close tracking and a permanently up-to-date history. As a result of HelpdeskAdvanced we can now achieve optimum management of individual customers and we notice important positive returns as a result.
Our most pressing need was to control the assigned resources and overcome the management problems associated with them.
HelpdeskAdvanced turned out to be the ideal solution to achieve this.
Thanks to PAT, we have improved management of the numerous requests received by the company and in particular we have improved the quality of service provided for our users.
HelpdeskAdvanced is a newly developed product offering a number of very clear advantages: it actively and fully satisfies our needs and by using it we can more effectively respond to the diverse issues submitted to us by hospital staff and Faculty of Medicine personnel. By using HDA the processing times for support requests have been very noticeably reduced and the assigned personnel are able to deliver a more complete and faster service.
Using HelpdeskAdvanced has enhanced our back-end and front-end service paradigms. PAT’s highly functional, modular and flexible solution constantly supplies precise details on the operative status of our service desk. There has also been a noticeable improvement in the speed of management of communications with banks.
For a highly complex structure like the Feltre ULSS, only HelpdeskAdvanced was capable of maintaining its characteristic simplicity while adapting to the diverse requirements and contexts in which we operate. PAT’s system enabled us to reorganize our working regime, so that now we can offer a quicker and more effective service.