You can call it software. We have developed it to be your IT Governance strategy!
HelpdeskAdvanced 10 rules the processes that are interconnected in different areas of the business as IT, Governance, Customer Service thanks to the flexibility, coordination, orchestration and automation of the governance and Service Management processes.
Proactive User Experience
HelpdeskAdvanced 10 change the User Experience to meet proactively to the mobile, social and collaborative needs. The services and the information are always available thanks to the innovative interface that is cross-channel and cross-browser.
Cloud e On Premise
HelpdeskAdvanced 10 is available both On Premise and in Cloud. This means that companies can choose their preferred version based on their own infrastructure, their internal organization and according to the governance measures they wish to implement.
Ready to Play
With just few clicks the features of HelpdeskAdvanced 10 are ready to be used, thanks to the “out-of-the-box” processes quickly implementable and to the “process driven” approach.
ITIL v3 compliant
As a business-driven solution, HelpdeskAdvanced 10’s IT Service Management helps companies in the alignment of IT and business resources, managing ITSM’s LifeCycle and allowing the IT department to provide reliable services and solutions to meet business needs.
You can perform remote control sessions directly from any mobile device: this allows to increase the operators’ productivity, to check the progress of the services, to view quickly and simply the activities.
IT and Business processes automation and orchestration
Thanks to BrainBusiness, HelpdeskAdvanced 10’s “engine” capable of automating services governance processes, IT and Business can respond quickly and with maximum efficiency to critical situations that might cause a disruption of services or strategic corporate processes.
Easy to Configure
The new technological infrastructure on which the application core is based allows a high-level of customization and functionality, as well as interfacing configurations and features designed to specific requirements.
Cross-channel e Cross-browser
The solution allows to access always, everywhere and without compatibility limits to data and information.
It’s also possible to interact using the channel you prefer. HelpdeskAdvanced 10 follows your business needs.
Helpdeskadvanced10 can be easily and rapidly integrated with third party systems and solutions. Helpdeskadvanced 10 already has several hardware and software integrations with technological solutions widely used on the market. In addition, thanks to BrainBusiness, it also has an integration layer for dialoguing easily and bidirectionally with software, internal and external services and pre-existing third-party or corporate databases.