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HelpdeskAdvanced Mobile

HelpdeskAdvanced Mobile: IT Service Management in your pocket!

Twenty years of growth and evolution, make HelpdeskAdvanced one of the best-known platforms for the service desk and IT Service Management in Europe.

 

It’s like having a Service Desk in your pocket; HelpdeskAdvanced Mobile provides access to requests anytime, anywhere, ensuring that you always have control on the progress and quality of services.

HelpdeskAdvanced Mobile, app available for Android and ios

Note: You must have HelpdeskAdvanced 10 in order to have the mobile version.

 

 

 

Features

Features available for the internal user IT team:

  • See the list of pending requests
  • Filter requests based on status, date and other search parameters
  • Forward, change the status and close assigned requests
  • Respond to users

Features available for the end-user:

  • See the list of their pending requests
  • Filter requests based on status, date and other search parameters
  • Open new requests from the Catalog Services with the ability to upload images and documents from Photos
  • Provide more information to help desk

Languages: English, Italian,
Coming soon: Spanish and French.