The ITIL v3 Foundation is the only fully-integrated training course in Italy designed for companies, both from the public and private sectors, who need to update certification and prepare for higher level exams.

The course, which is fully recognized by the APMG international association, can be supplied via CD-ROM, over a network, the Internet or an intranet and gives a range of explanations, animations and interactive exercises which favor learning based on the needs of each individual student alongside interactive preparation which can be tailored to suit the real know-how of those tasked with achieving certification. The course includes all ITIL subject areas and provides a simulated trial exam to test the candidates level of preparation prior to the final exam.

The ITIL v3 Foundation is mainly for IT services managers even if it would be very useful for all staff involved in IT service development. Any staff member working in the IT department needs to be aware of the requirements necessary for effective IT process management so as to fully understand the needs and requests coming from their clients (internal and external) and guarantee them a genuinely useful service which responds to their needs.

The guidelines set out by ITIL v3 are valuable for organizations and companies of all sizes and are now easily learned and simply applied. Applying CBT (Computer Based Training) for learning ITIL v3 standards is an innovative concept and the supply of courses in this manner brings a series of benefits which go beyond more traditional classroom-based courses. In many ways the superiority of this kind of training is in its multiple modular options, something which is difficult in a static classroom environment.

CBT brings the following benefits:

  • More effective training
  • Optimum student preparation
  • Improved pass rates
  • Measurable reductions in training costs

The learning process is measured and tailored based on the individual student who can choose, based on individual needs, the time, place and speed of the training course. Plus, the mock exams mean that the student is made aware of his/her level of preparation and can therefore arrive at the final exam 100% prepared.