Manufactory

The current situation

In order to improve the service and the structure of a small, medium-sized or large company, it is essential that operators have access to all the available information relating to their client and the facility to view client, partner and supplier history. The integration of all information with data produced by the service, sales and marketing departments creates new business opportunities and allows you to streamline internal processes.

Manufacturing companies have to know exactly what customers want - as well as where and when they want it - so that they can schedule the research and development of new items and the production of existing ones.

The requirements

Improving the service level
Being able to supply a service to customers through toll-free numbers and call centers is a real need, especially when products are complex or require a high level of after-sales service.

Often service centers are the first and only reference for customers, especially when a product has been bought from a reseller or a distributor; it is therefore extremely important to make this service as effective as possible, providing accurate information quickly.

Integrating marketing, sales and service areas, coordinating company information and creating an efficient knowledge base.
Being able to visualize all important information about a customer through a single interface is an essential element for efficient customer service, and offers the company the opportunity to simplify internal processes and to dedicate resources to more important and profitable activity. The creation of a company knowledge base enables access to information at any time, so assuring a quick response to information requests.

The solution offered by PAT

Our InfiniteCRM solution is able to manage information coming from a range of users and therefore the whole company becomes part of a common objective. This solution offers the opportunity to effectively implement your organizational and management tasks, providing genuine automization of your sales force which in turn will build customer loyalty and bring growth to your business. The Sales Force Automation and Customer Care modules in iCRM include all the functionality necessary to manage your clients and offer more effective interaction with clients and/ or suppliers.

Part of providing a better service is also being able to shorten response times by giving your operators fast access to essential information for the resolution of problems. As a result of the integration of iCRM with Power Finder, response times will almost be reduced to nil: Power Finder is a powerful search engine that locates information, files and documents located at individual workstations and across the entire company network thereby optimizing information searching for all users.