Analytics CRM
Maximum visibility in real time
Knowing and understanding the client is at the center of productivity and company business.
In order to use the data that you have to the best effect, you need to have a complete vision in real time of all
company activities and the status of all situations.
Our CRM application gives you the ability to perform advanced analysis of all the information contained in the system
with the capacity to perform highly efficient data navigation.
The solution also enables the automated sending of information to users of the service.
Users in every company sector will be able to create and access marketing, sales and service information without
requiring the support of IT personnel, but above all managers will be able to have ready-to-use reports or create
personalized reports in order to perform effective, immediate analysis of the data.
The analysis that can be performed with our CRM solution mainly regards:
- The Sales sector: the key sales measurement parameters are an indication of the performance of the team. Via
real-time analytics, sales directors will be able to rapidly verify how sales are going and quickly see which members
of the team close the most deals and in what time-frame
- Marketing: for a constantly updated view of the results of marketing actions. We can keep track of multi-channel
campaigns, from the generation of leads to the closing of sales, highlighting the programs which give the best results
and therefore allowing you to focus on the most profitable marketing activities
- Support and assistance services: a deep understanding of your clients and knowledge of their assistance needs is essential.
Directors and managers can use the analytics in order to identify in real time which clients have made requests and the service
team’s response times
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