Field Service

Information integration

Putting the client at the center of the business is becoming an imperative for everyone. Field work is a vital component for every service company which needs to keep track of the work done outside the office by technicians.
Service companies need to develop a more effective connection between the service call and the work itself and be able to carry out preventative maintenance in order to offer the best possible service.

Therefore the main necessities are to have an automated problem resolution process in the assistance and maintenance area for contact management, service request management, management and planning of field work, management of maintenance contracts and guarantees, and analysis of the assistance process.

At PAT our helpdesk solution allows companies to optimize their own customer service solutions. This application supports all the necessary functionality, call routing, asset management, on-site invoicing and mobile connectivity and offers easy integration with third party applications creating a complete multi-channel service solution.

Using PAT solutions will allow you to:

• Integrate account management, distribution and the entire service process in order to increase the productivity of technicians.
• Reduce downtime as technical personnel in the field can always connect to the company system and identify new jobs which need attention.
• Connect clients directly to the support service via a dedicated portal so they can access all the information they need or verify the status of their request.