The best solutions for your business

Optimize your relationships with your customers in every sector

For the past 15 years PAT has been working in the IT sector and the cornerstone of our success is that we don’t simply offer software, but genuine solutions centered around providing customer satisfaction. For us at PAT these software packages are part of our philosophy to make the client the center of everything.

Our solutions allow our cleints to have a constant, elevated level of information forming the essential foundation for companies that are genuinely serious about competing in today’s market. The knowledge which is generated via these solutions also reduces the weight of many internal processes and therefore provides a real reduction in the time necessary for performing a vast range of tasks.

Simple, intuitive and easy to implement: these are the trademark characteristics of our software, characteristics that make it totally effective.

At PAT, our offering for companies who want to keep up with the times is centered around three main elements: Effectively manage all client information via an innovative CRM platform; Optimize Customer Service and Call Center processes by leveraging all the functionality of the helpdesk and Interact with clients in a targeted, direct manner using automated one-to-one marketing systems.

These elements are the reason why at PAT we have been able to create the best solutions and applications allowing companies to reach extremely high levels of management across departments and to offer services which are increasingly effective for their clients and users. Our targeted solutions generate great results in terms of customer satisfaction.

At PAT we supply integrated eBusiness solutions which allow for the creation of increased efficiency in any business sector. Our products and services, designed to optimize customer, supplier and partner relationships, are able to satisfy a wide range of business needs.

Our range of helpdesk, promotion and CRM solutions create an organized customer service system, raise the quality of the service in each company phase and optimize costs for each and every CRM process from the call center to all other client services. Created in order to be easily implemented via remote, our applications are perfect for both distributed or centralized call centers.

The interface, designed to be used via an internet browser, reduces the need for specialized training which in turn reduces problems deriving from staff turnover.

The use of a standardized platform allows for rapid start up of new systems and reduces the need for maintenance and system assistance.

Process traceability, database integration, simple production of statistics and ease of use of the front-end are the founding principles of each PAT project.